Definition: Focuses efforts on meeting the needs of internal or external clients.
Meets or Exceeds Requirements
- Ensures client commitments and requirements are met or exceeded
- Focuses the department on meeting requirements of clients.
- Obtains feedback to ensure client needs are being met.
- Satisfies client needs.
- Attends to the client's needs in addition to the specific needs of the project.
- Helps clients to feel satisfied with our work/services.
Identifies Opportunities
- Looks for opportunities that have a positive impact on Clients.
- Is pro-active in dealing with clients and addressing their needs.
- Anticipates client needs.
- Anticipates problems that the client may encounter.
Relationships
- Forms strong client relationships
- Maintains strong relationships with clients.
- Interacts with clients to define roles, expectations, and responsibilities.
- Promotes, implements, maintains and enhances relationships with clients.
- Focuses on maintaining good relationships with clients.