Definition: Mentors and guides others.
Employee Development
- Develops the skills and capabilities of others.
- Develops subordinates.
- Knows the capabilities and motivations of the individuals in the work group.
- Provides assignments and experiences to develop employees.
- Shows employees where they need to develop
- Shows employees their development needs
- Helps others to identify key goals and use their talents to achieve success.
Gives Feedback
- Conducts regular performance appraisals and feedback.
- Provides clear, motivating, and constructive feedback.
- Provides guidance and feedback to help accomplish a task or solve a problem.
- Meets regularly with employees to coach them on areas that will enhance their performance
- Shows employees their areas of strengths
- Offers constructive feedback to improve performance.
- Gives factual, specific and non-judgmental feedback.
- Gives feedback based on specifics and facts.
- Conducts regular formal and informal performance appraisals and feedback.
Understand Job Roles
- Helps employees to understand responsibilities, authority, and expectations.
- Coaches employees in how to strengthen knowledge and skills to improve work performance.
- Helps the employee to understand the present situation in detail
- Helps the employee to understand factors impacting the job
- Helps the employee to understand factors impacting the organization
- Helps employees to understand the responsibilities and expectations of their job.
- Helps others to understand the responsibilities and expectations of working for _____.
Corrects Mistakes
- Helps employees to find and correct their own errors
- Addresses employee behavior problems effectively.
- Helps employees accept negative feedback without becoming defensive
- Gives constructive feedback without becoming confrontational.
High Performance
- Helps employees to maintain high personal standards.
- Coaches and mentors employees to achieve excellence.
- Coaches employees to achieve high performance.
- Helps employees achieve high performance.
- Encourages employees to achieve their full potential.
- Provides challenges that go beyond perceived limitations
Listens
- Is attentive to the needs of employees
- Is attentive to the needs of others
- Takes time to learn the work interests and career goals of employees.
Questions
- Asks questions that lead to discovery, insight or action.
- Asks questions that challenge assumptions.
- Asks open-ended questions to create inspiration and innovation.
Planning
- Creates plans for achieving results that are specific, measurable and have target dates.
Opportunities
- Creates opportunities for others
- Creates opportunities for employees