360 Feedback Competency: Communication

Definition: Able to communicate effectively with others. Can understand the views and information from others.

The Company
  • Communicates Corporate initiatives in a relevant and actionable manner to employees within his/her organization.
  • Communicates the vision of the organization to all employees
  • Communicates to employees how their jobs/ works/ goals relate to organizational goals
  • Supports communication systems recently implemented.
  • Writes appropriately within organizational guidelines and values.
  • Shows employees how their work contributes to the success of the organization

Communicating with Others
  • Accurately attends to/understands ideas which are exchanged.
  • An effective listener who is responsive to information needs.
  • Communicates effectively with colleagues and customers
  • Communicates well
  • Communicates company/market changes to appropriate team members in a timely manner
  • Communicates effectively with all levels of the organization.
  • Considers the audience in how the communication is presented.
  • Effectively and regularly communicates regarding issues that are critical to the team
  • Shares important information with others.
  • Informs others about changes or developments in plans and goals.
  • Keeps open and regular communication with others.
  • Explains complex concepts clearly, using terms/style appropriate for the audience
  • Lets people know what is expected of them.
  • Effective in communicating thoughts and feelings to others.
  • Shares concepts and ideas with others.
  • Is visible and approachable.
  • Communicates effectively with colleagues and partners.
  • Communicates effectively with colleagues.
  • Communicates effectively.
  • Visible and approachable; is there when you need them.
  • Keeps open and regular communication with team members.

My Supervisor
  • Conducts regular performance feedback discussions with individuals and teams
  • Informs supervisor about progress made on goals and objectives.

  • Asks follow-up questions as needed.
  • Checks for understanding throughout conversations or group presentations/discussions
  • Clarifies words or statements to gain better understanding of the message.
  • Communicates a clear understanding of the subject at hand.
  • Communicates goals of project, resources required, resources available, etc. to team
  • Delivers clear and concise instructions.
  • Demonstrates clear verbal and written communication skills
  • Explains issues logically, breaking down complex issues into manageable pieces of information
  • Makes the complex simple.
  • Able to understand the core issues of the conversation.
  • Reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
  • Consistently speaks clearly.
  • Summarizes or paraphrases the current question to confirm understanding.
  • Able to clarify complex or technical information.
  • Checks for understanding throughout conversations or group discussions

Coaching and Developing
  • Coaches others and provides feedback on the use of different oral communication styles for different audiences
  • Coaches others on their written communication skills
  • Writes complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
  • Implements performance appraisals focused on employee development using SMART criteria
  • Delivers influential training.

  • Communicates effectively with management, both upward and downward.
  • Communicates progress on business goals to team and upper management
  • Communications with college leadership
  • Communications with department leadership
  • Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.

  • Communicates changes to team members in a timely manner

Effective Methods
  • Chooses the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
  • Delivers effective presentations.
  • Delivers effective public presentations.
  • Uses correct spelling, grammar and punctuation.
  • Is an effective communicator
  • Maintains good contact with others when speaking.
  • Tailors oral communications to the intended audience.
  • Tailors writing to the intended audience.
  • Takes steps to prevent interruptions when important issues are being discussed
  • Uses effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
  • Able to use multiple methods of communication.

  • Able to demonstrate persuasiveness in pursuit of objectives.
  • Able to effectively prepare and deliver presentations influentially.
  • Conveys priorities with right sense of urgency and importance.
  • Delivers influential presentations.
  • Delivers messages with energy, enthusiasm, and conviction.
  • Delivers messages with personal energy, enthusiasm, and conviction.
  • Uses ideas and perspectives to persuade others.
  • Demonstrates persuasiveness in pursuit of objectives.
  • Effectively prepares and delivers presentations influentially.
  • Inspires others to take action based on his/her communications
  • Is an effective and motivating communicator.
  • Gives clear and convincing presentations.
  • Persuasive and articulate when communicating.
  • Speaks clearly, fluently, and in a compelling manner to both individuals and groups.

  • Listen and understand
  • Listening to your side in employer/employee disputes
  • Listens actively & speaks clearly and directly.
  • Listens attentively and without interrupting to team members and customers
  • Listens carefully.
  • Listens effectively.
  • Listens to others' points of view with an open mind
  • Listens well
  • Acknowledges an understanding of what the other person is saying.
  • Takes time to listen to you
  • Uses active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication

  • Addresses issues of key importance to stakeholders.
  • Explains reasons behind decisions and actions.
  • Focuses communications on the relevant key issues.
  • Receives and answers questions - on the spot. S/he has a willingness to address the tough questions.

  • Able to deliver presentations.
  • Can effectively deliver presentations.
  • Comes across as comfortable and effective as a public speaker
  • Delivers difficult messages to co-workers in an appropriate manner
  • Delivers well-prepared, informed, poised and succinct presentations.
  • Effectively delivers presentations to teams, large groups, and diverse audiences
  • Prepares and delivers presentations.
  • Prepares effective external communications, using basic familiarity of legal requirements and limitations
  • Present their message with professionalism
  • Uses software, graphics, or other aids to clarify complex or technical reports.
  • Is professional at all times--never ridiculing, mocking or undermining peers or subordinates.

Accuracy and Clarity
  • Communicates clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
  • Communicates project information accurately and clearly.
  • Conveys ideas confidently and succinctly.
  • Delivers information in a clear, concise, and logical manner.
  • Expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
  • Presents information in a clear and logical format.
  • Organizes ideas clearly.
  • Presents clear and persuasive information in reports.
  • Responds to questions with accurate and complete answers
  • Writes in a clear and concise manner, using appropriate grammar, style, and language for the reader.
  • Writes in a concise and organized manner.
  • Reports are clear and persuasive.
  • Presents issues, ideas, and strategy concisely and clearly.

Self Control
  • Deals with difficult situations calmly and confidently.
  • Delivers difficult/sensitive messages to co-workers in an appropriate manner
  • Maintains self-control in conversations.
  • Has the confidence to communicate effectively to all levels (from CEO down) of the organization.
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