360 Feedback Competency: Interpersonal Skills

Role Model
  • Addresses critical customer issues in a timely manner.
  • Understands that stress is part of work and does not let it affect them personally.
  • Is a role model for others

  • Demonstrates an understanding of other points of view.
  • Demonstrates awareness of how specific actions, or inaction, could affect others
  • Demonstrates compassion and understanding of others.
  • Uses tact, compassion, and sensitivity in interactions with others.
  • Listens to and interacts with customers and team members in an effective, tactful, and pleasant way
  • Anticipates the concerns of other employees.

  • Adapts management style to meet the needs of the individual or situation.
  • Expresses ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
  • Holds team members accountable to commitments made.
  • Influences others on his/her team to reach goals, improve performance, and try new things
  • Inspires a sense of area pride and culture; co-workers are aware of what makes their area unique.
  • Is recognized for his/her influencing skills
  • Positively impacts his/her team's morale, sense of belonging, and participation
  • Recognizes and rewards behavior that produces excellent performance.
  • Secures commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions
  • Secures cooperation from and/or persuades others to support his/her solutions and decisions
  • Uses appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
  • Uses knowledge and charisma rather than position, power, or coercion to influence others

  • Comes across as credible, knowledgeable and sincere
  • Gives honest feedback and suggestions for improvement.
  • Is honest and trustworthy.
  • Gives honest opinions when asked.

  • Is trusted by peers and co-workers; others are willing to confide in him/her
  • Keeps and maintains confidentiality and trust.

  • Coaches employees on how their style influences the outcomes of situations.
  • Coaches others how to communicate with influence and persuasion.
  • Coaches team on how to offer alternative solutions in order to help customers achieve desired results
  • Coaches others whenever possible.
  • Encourages team and team members to seek and respond to constructive criticism
  • Provides learning activities to help team members better relate to one another and create a collaborative environment
  • Provides resources to enable individuals to develop themselves.

  • Applies appropriate communication techniques to the situation.
  • Able to work closely others who are considered to be difficult to work with.
  • Demonstrates willingness to work with others.
  • Establishes good rapport with employees and customers.
  • Able to work with individuals at all levels of the Company.
  • Builds a strong rapport with co-workers.
  • Helpful, considerate, and cooperative towards others.
  • Willing to communicate in person instead of through a mobile device.
  • Works cooperatively with others in the department.

  • Creates an atmosphere that supports the open expression of ideas
  • Encourages others to share ideas to develop team cohesion.
  • Is open and approachable
  • Is open to input on alternative ways to accomplish objectives
  • Listens to others, withholding judgment, and comes across as open to all viewpoints
  • Seeks input from key people who should be involved in, or will be affected by, decisions.
  • Will listen to suggestions and advice from others
  • Values the opinions of others.
  • Maintains and open and accepting manner.
  • Actively listens to others.

  • Encourages others to recognize the work of outstanding employees.
  • Expresses appreciation of other's work.
  • Appreciates the work of direct reports and subordinates.
  • Recognizes the contributions of others.

  • Successfully resolves conflicts and grievances to a win-win solution.
  • Defuses hostile/angry individuals in group settings to prevent disruption of work.
  • Effectively manages conflicts by dealing with them directly and immediately
  • Facilitates the resolution of conflicts and grievances.
  • Able to work through disagreements with co-workers.
  • Remains poised and rational in debates, seeking an understanding of all sides
  • Seeks common ground and collaborative solutions in negotiations with others
  • Strives for win/win solutions
  • Resolves conflicts in a positive way.
  • Resolves conflicts and disagreements constructively.
  • Successfully mediates conflicts and disagreements.

  • Provides constructive feedback in a way that fosters acceptance and development.
  • Receives feedback (both positive and negative) in a constructive manner.

Diversity and Inclusion
  • Fosters a diverse workforce free from discrimination and harassment.
  • Accepting of individuals with different cultural backgrounds.

  • Treats others with respect.
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