Accountability
- Provides clear expectations for employees.
- Makes sure employees understand the job requirements.
- Holds employees accountable for completing required work.
Communication
- Communicates top performance to R&D to drive future results
- Consistently and effectively communicates R&D's and Area’s goals/objectives
- Explains the "whys" behind organizational objectives
- Explains the positive impact of maintaining a high energy level to drive branch performance
- Shares market-developed productivity and process improvements within the market and with the general manager.
Service Orientation
- Stays focused on meeting the needs of customers.
- Makes sure customers are satisfied.
- Always looking for ways to help others.
- Helps others when free-time is available.
Focused
- Works toward achievement of goals even when confronted with obstacles.
- Demonstrates the personal confidence to "stay the course," even when faced with difficulty
- Does not become distracted by non-issues or interruptions.
- Focuses sufficient time and attention on important, yet longer term, activities (e.g., planning each quarter's and year-end goals)
- Focuses sufficient time and attention on important, yet longer term, activities (e.g., strategic planning for long-term results)
- Handles multiple tasks simultaneously (e.g., handling co-worker and customer issues, managing branch operations, and responding to DM requests)
- Stays focused on solving problems and getting work done.
Motivation
- Sets challenging personal and organizational goals.
- Inspires and motivates co-workers to be productive and energetic at work
- Tries to exceed current goals.
Supervision
- Directs team in prioritizing daily work activities
- Encourages a high-energy, fun work environment and coaches others on how to do the same
- Recognizes and rewards behavior that produces top performance
Planning
- Translates plans into specific assignments for branch management team
- Translates plans into specific assignments for self and branch co-workers
Bias for Action
- Identifies and acts upon opportunities to increase quality of team output
- Accomplishes difficult tasks obtaining measurable results.
- Spends majority of time working on "important and urgent" activities.
- Gives extra effort to solve problems and get work done on time.
- Takes risks as needed to improve products and services.
- Works with multiple departments and objectives effectively; leads special cross-functional projects successfully
Analytical
- Implements methods for conducting performance audits
- Measures performance against goals and objectives.
- Requests specific action-oriented support from District core team, including HR/Training, Tech, Sales, etc.
- Requests specific, measurable results and continuous progress from Supervisors; holds them accountable for any missed targets
Attitude
- Models high energy and a positive attitude on the job with co-workers and customers
- Exhibits high energy and a positive attitude on the job with others