360 Feedback Competency: Self Management
Analyzes interpersonal problems instead of reacting to them.
Analyzes own reactions on the spot to ensure that communication does not appear to be driven by anger.
Maintains control of their bearing and personal appearance.
Is able to gives confidence to others by maintaining their own composure.
Thinks clearly, positively, and calmly.
Does not show frustration when confronted with difficult issues.
Calm Under Stress
Consciously controls own negative emotions in order to keep team morale up.
Deals with conflict by controlling own emotions by listening, being flexible, and sincere in responding.
Does not allow own emotions to interfere with the performance of others.
Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
Is calm and rational in their behaviors.
Able to handle a high level of stress.
Sets an example for others during stressful periods by maintaining a positive, can-do attitude.
Deals with conflicts by controlling their own emotions, listening, and by being flexible and sincere in their responses.
Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
Able to handle unexpected events and issues.
Steps away from a situation to process appropriate response.
Does not act impulsively.
Uses patience and self-control in working with customers and associates.