360 Feedback Competency: Self Management

  • Analyzes interpersonal problems instead of reacting to them.
  • Analyzes own reactions on the spot to ensure that communication does not appear to be driven by anger.

  • Maintains control of their bearing and personal appearance.
  • Is able to gives confidence to others by maintaining their own composure.
  • Thinks clearly, positively, and calmly.
  • Does not show frustration when confronted with difficult issues.

Calm Under Stress
  • Consciously controls own negative emotions in order to keep team morale up.
  • Deals with conflict by controlling own emotions by listening, being flexible, and sincere in responding.
  • Does not allow own emotions to interfere with the performance of others.
  • Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
  • Is calm and rational in their behaviors.
  • Able to handle a high level of stress.
  • Sets an example for others during stressful periods by maintaining a positive, can-do attitude.
  • Deals with conflicts by controlling their own emotions, listening, and by being flexible and sincere in their responses.

  • Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
  • Able to handle unexpected events and issues.

  • Steps away from a situation to process appropriate response.
  • Does not act impulsively.

  • Uses patience and self-control in working with customers and associates.