Analytical
- Analyzes interpersonal problems instead of reacting to them.
- Analyzes own reactions on the spot to ensure that communication does not appear to be driven by anger.
Composure
- Maintains control of their bearing and personal appearance.
- Is able to gives confidence to others by maintaining their own composure.
- Thinks clearly, positively, and calmly.
- Does not show frustration when confronted with difficult issues.
Calm Under Stress
- Consciously controls own negative emotions in order to keep team morale up.
- Deals with conflict by controlling own emotions by listening, being flexible, and sincere in responding.
- Does not allow own emotions to interfere with the performance of others.
- Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
- Is calm and rational in their behaviors.
- Able to handle a high level of stress.
- Sets an example for others during stressful periods by maintaining a positive, can-do attitude.
- Deals with conflicts by controlling their own emotions, listening, and by being flexible and sincere in their responses.
Flexibility
- Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
- Able to handle unexpected events and issues.
Responsive
- Steps away from a situation to process appropriate response.
- Does not act impulsively.
Able to say- No
- Able to stay focused on important goals by saying "no" to less important goals and requests.
- Maintains focus on doing the best quality work even if it requires saying "no" to unnecessary, or unrelated, projects.
- Able to decline a poor strategy by proposing alternate strategies.
- Is able to decline bad ideas to avoid making poor decisions.
Patient
- Uses patience and self-control in working with customers and associates.