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- Considers customers point of view when making decisions.
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- Is effective in satisfying customer needs.
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- Develops strong customer relationships.
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- Maintains communication with customers.
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- Responds to customer objectives and needs.
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- Ensures that the customer's needs receive primary focus.
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- Responds quickly to customer problems and needs.
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- Looks beyond company for new ideas and innovative approaches.
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- Builds upon the ideas and solutions of others.
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- Develops effective solutions for viewing problems from a different point of view.
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- Identifies fresh approaches to solving problems.
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- Pursues innovative approaches to the current policies and procedures.
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- Establishes systems of continuous improvement.
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- Creates innovative products or services.
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- Encourages collaboration of fellow employees to achieve results.
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- Creates a culture that fosters and values collaboration.
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- Identifies and resolves conflicts within the team to increase team effectiveness
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- Facilitates team-building within the leadership team
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- Seeks and listens to other's contributions
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- Facilitates team discussions and problem-solving
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- Fosters respect and understanding among team members
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- Discusses with team about issues and the effects of those issues.
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- Actively participates as a team member
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- Fosters a high standard of ethics and integrity.
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- Does the right thing even when negative consequence may result.
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- Maintains strong relationships with others.
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- Establishes relationships of trust, honesty, fairness, and integrity.
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- Demonstrates honesty and truthfulness at all times.
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- Develops trust and confidence from others.
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- Maintains the confidentiality of others.
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- Accepts responsibility for mistakes.
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- Conducts all dealings in an honest and upfront manner.
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- Implements and uses performance measures.
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- Works effectively in the department.
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- Encourages others to increase their job performance.
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- Listens and responds to issues and problems
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- Sets a high standard for job performance.
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- Effectively organizes resources and plans
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- Uses agendas when chairing or facilitating meetings.
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- Focuses on tasks that have high priority.
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- Works quickly when faced with difficult problems.
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- Makes effective decisions, even when under pressure
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- Assigns tasks and responsibilities to develop skills of others.
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- Creates opportunities for professional development.
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- Supports the successes of other employees.
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- Assesses employees' developmental needs.
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- Provides constructive feedback to others.
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- Conducts regular reviews to explore development opportunities.
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- Recognizes and celebrates accomplishments of others.
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- Gives inspiring presentations or discussions.
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- Volunteers to participate on special projects, teams, or events.
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- Empowers others to achieve results and holds them accountable for actions.
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- Acts decisively in implementing decisions.
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- Influences the work of employees within the department.
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- Keeps subordinates informed.
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- Provides individual coaching for employees as needed.
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